Privacy Policy

We, at TransplantCost, are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains how we collect, use, store, disclose, and protect the information you provide when you use our website, services, and digital platforms.

By accessing or using the TransplantCost website, mobile applications, or other connected services (collectively, “Services”), you acknowledge and agree to the practices described in this policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide, including but not limited to:

• Full name, contact number, email address
• Postal address or location information
• Medical reports or related documents submitted for assessment
• Date of birth, gender, and demographic details
• Communication preferences

Examples of when we collect this information:

• When you request cost estimates or hospital referrals
• When you submit medical reports
• When you register for newsletters, forms, or consultations

1.2 Automated Information

We may collect certain information automatically when you interact with the Services:

• IP address and device information
• Browser type and version
• Pages visited and navigation patterns
• Geolocation (if permitted by your device settings)
• Cookies and tracking data

2. How We Use Your Information

We use the information we collect to:

• Provide personalised cost estimates and hospital recommendations
• Facilitate communication with associated transplant centres
• Respond to your inquiries and service requests
• Improve our content, tools, and user experience
• Send newsletters, updates, or relevant service information
• Detect and prevent fraud or misuse of our Services
• Comply with legal and regulatory obligations

3. Sharing of Personal Information

We may share your personal information with:

• Associated Transplant Hospitals and Specialists
  • To help them assess your medical reports and provide cost estimates or consultations
• Service Providers
  • Trusted third parties assisting in analytics, communication, security, and technical support
• Legal Authorities
  • When required by law or necessary to protect rights and safety

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

4. Medical Information and Reports

Medical reports and health-related information you submit are treated as sensitive data. We use this information solely to:

• Evaluate transplant needs
• Share with relevant medical professionals for assessment
• Provide contextual cost guidance

We do not make medical diagnoses, and our platform’s guidance is not a substitute for professional medical advice or consultation.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Enhance website functionality
• Understand user behaviour and preferences
• Personalise your experience
• Analyse performance and improve Services

You can control cookie preferences through your browser settings, although disabling certain cookies may affect site functionality.

6. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute protection against unauthorised access or misuse.

7. Third-Party Websites and Links

Our website may include links to external sites, including hospital partners and healthcare resources. TransplantCost is not responsible for the privacy practices or content of these external sites. We encourage you to review their respective privacy policies.

8. Access, Updates, and Correction of Personal Data

You may review, update, correct, or delete your personal information by contacting us at the details provided below, subject to legal limitations and retention requirements.

9. Retention of Data

We retain your personal information only as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law.

10. Children’s Privacy

TransplantCost is not intended for use by children under 18. We do not knowingly collect personal information from minors. If we learn that a child under 18 has provided personal data, we will take steps to delete it.

11. Changes to This Privacy Policy

We may revise this Privacy Policy to reflect changes in our practices, services, or legal requirements. Updated versions will be posted on the website with an updated “Last Updated” date. Continued use of the Services after changes signifies acceptance of the updated policy.